We are committed to protecting the privacy of our website users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to provide you with the best possible service, and secondly, to process a booking order, where applicable. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you for online purchases includes:
*Credit/debit card details (This is only to enable us to process a booking order. We will never hold on to your credit/debit card details.)
We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at firstname.lastname@example.org. If you find any inaccuracies we will delete or correct the data promptly. The personal information which we hold will be held securely in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European Economic Area) – this is very unlikely indeed – we will always obtain your consent first.
If you would like to block the cookies that are used by our websites, or other websites, you can do this through your browser settings. The Help function within your browser should tell you how.
This handy website www.aboutcookies.org contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about them. To find out how to do this on the browser of your mobile phone you will need to refer to your handset manual.
This may mean you will not experience our website in its full extent.
Here is a list of all the cookies we place onto your machine and a description of what we use them for. They are all “session” cookies and will be removed when you quit your browser.
This cookie is used to store information to improve your experience of using our site. This will store any search text that you’ve entered into our search feature or if you have completed an enquiry form it will remember what you’ve entered so you don’t have to do it again. It will also remember which search filters you have used so that you don’t have to keep selecting them. As with all session cookies, these will be deleted when you close your web browser.
This is used by our availability calendar and booking system, where available. We need to store information about your booking (booking dates, number of guests and so on) throughout the booking process. Again, this cookie, and its data, will be deleted when you close your web browser.
Third Party Cookies
We use some third party tools to enhance our online experience. Some of these will set cookies on our behalf so they can work and give you access to useful features. We have a list of the providers below and what the cookies are used for, with links to more details about their cookies and privacy policies.
We use Google Analytics to track visitors on our website. Our main aim is to find out which parts of our website are working and which are not proving to be useful to our visitors. We use this information to make changes to our website and to decide on which features to improve. A list of all the cookies used by Google and what they’re used for:
Twitter (including twimg)
NID, SNID, PREF, khcookie
These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.
If you have any complaints about the service we provide, please let us know by telephoning +44( 0)7980 000 329 (Mon-Fri 9am-5pm or write to us at our address Thornreed Studio, Lower Godney, Nr Wells, BA5 1RZ